Support Guidelines

How to ask, so we can help quickly.

Keep it short, with the details that matter

Too much detail can be as slow as too little. Think of the least information you would need to understand the issue.

Send a demo that shows the problem

The best way to show an issue is a working demo of your chart on CodePen, JSFiddle, CodeSandbox, StackBlitz or a similar service. We can see all of your code, change it, and send it back to you.

Or send the relevant code

If a demo isn’t possible, send the code that matters, as text. We can’t copy or edit code from a screenshot.

Include console errors

If something doesn’t work, open your browser’s console and include any errors it shows.

Support hours

Each amPlus subscription includes a number of hours of our developers’ time for each 12-month support period, counted from the purchase:

	Basic	SaaS	OEM	Extended OEM
Hours per 12-month period	12	12	30	90

The same for Charts, Maps, Stock Chart and Gantt. We’ll let you know when you’re close to the limit.

Support agreement

Support is provided under the amCharts Software Support Agreement.