Managing Support Contacts

Support requests are answered for the email addresses on an amPlus subscription’s support list.

Editing the list

If your email address is the order’s billing or licensee contact, you can change the list:

  1. Go to My Support Emails. It lists your support subscriptions by order, with the email addresses on each.
  2. Click Manage Users, edit the list (one email address per line), and click Save.

My Support Emails: an order’s support list being edited

How many addresses

A subscription takes as many email addresses as it has seats. Users: 2 / 3 means two of three seats are used. Older subscriptions, sold before per-seat support, have no limit.

From the order email

When your order includes amPlus, its confirmation email has a link to edit the support list without signing in.